Privacy Policy

Welcome to Velofy. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with our platform.

By accessing or using Velofy, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

We collect information that identifies, relates to, or can be linked to you in order to provide and improve our services.

Personal Information You Provide

Name, email address, company name, and job title
Payment and billing information (processed securely through third-party providers)
Messages sent via contact forms, support requests, or feedback tools

Automatically Collected Data

IP address, browser type, device information, and operating system
Pages visited, time spent on site, click patterns, and referral sources
Cookies and similar tracking technologies (see our separate Cookies Policy)

Usage and Platform Data

Account activity and feature usage
API call logs and interaction history
Performance data to monitor and optimize service quality

Third-Party Integrations

Public wallet addresses (for blockchain-related features)
Data from connected services (e.g., Google Workspace, Slack) with your consent

We do not collect or store private keys, seed phrases, or sensitive financial credentials.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Personalize user experience and improve platform functionality
Communicate with you (e.g., updates, support, newsletters)
Process transactions and manage your account
Monitor usage, detect fraud, and enhance security
Develop new features and improve existing ones
Comply with legal obligations and enforce our Terms of Service

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing your data include:

Consent (e.g., for marketing communications)
Contractual necessity (to deliver services you’ve requested)
Legitimate interests (e.g., platform improvement, security)
Legal compliance

You may withdraw consent at any time by updating your preferences or contacting us.

Sharing of Your Information

We do not sell or rent your personal data. We may share your information with:

Service Providers: Trusted partners for hosting, analytics, customer support, and payment processing, under strict data protection agreements.
Legal & Regulatory Authorities: When required by law, such as to comply with a subpoena or prevent fraud.
Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to users.

All third parties are required to maintain the confidentiality and security of your data.

Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption in transit (TLS/SSL)
Secure authentication (API keys, OAuth)
Regular security audits and vulnerability testing
Restricted access to sensitive data

While we strive to protect your data, no system is 100% secure. You use our services at your own risk.

Data Retention

We retain your personal data only as long as necessary:

Account data: Until you delete your account or request deletion
Logs and analytics: Up to 12 months
On-chain data: As long as the blockchain exists (public by nature)

You may request data deletion at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Receive a copy of your data (data portability)
Object to or restrict processing
Opt out of marketing communications
Submit a complaint to a data protection authority

To exercise these rights, please contact us at privacy@velofy.ai .

Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze usage, and improve our services. You can manage cookie preferences through your browser settings. For more details, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites (e.g., GitHub, Discord, Twitter). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email, in-app notification, or a banner on our website. The updated version will be posted here with a revised "Last Updated" date.